Be co-operative and forthright in inquiries and verifications
Avoid unnecessary litigation
Realization of arrears of revenue
This will enable us to provide our services in an effective and efficient manner
We shall follow the following time norms in our services[as per the Citizens Charter]:
Acknowledge all written communications including declarations, intimations, applications and returns immediately and in no case later than 7 working days of their receipt
Convey decision on matters relating to declarations or assessments within 15 working days of their receipt
Dispose of a refund claim within 3 months of receipt of a complete claim
Complete registration formalities within 7 working days of receiving a complete application
Give minimum 15 days advance intimation before undertaking the scrutiny of assessees records
Release of seized documents, which have not been relied on for the issue of the show cause notice, within 30 days from the date of issue of the said notice, unless otherwise provided under the law.
Time norms for other activities, as may be prescribed, shall also be observed.
We shall endeavor to achieve minimum compliance level of 80% of the aforesaid time norms. Compliance levels shall be gradually enhanced through close monitoring, standardization of processes, use of IT enabled services etc.